RETURNS of DEFECTIVE MERCHANDISE: Merchandise you received that involves manufacturer-related product defects related to design or construction may be returned for refund or replacement if we are notified within 10 days of when you receive your order. ALL RETURN REQUESTS REQUIRE APPROVAL PRIOR TO RETURN. Please e-mail us and describe the exact specific defect or damage. We will make arrangements to replace your damaged/defective merchandise or direct you to the manufacturer in case of warranty returns. If your order was damaged in transit, please notify us within 10 days of receipt of order and we will ship you out another item. Please note that UPS may want to inspect the packaging so please do not discard any boxes or packing material.
30-DAY MONEY BACK GUARANTEE: If you are unhappy with your purchase due to "buyer remorse" or changing your mind, you may return it for a refund of your purchase price within 30 days of your order date, minus a 10% restocking fee. Shipping costs are not refundable. The merchandise must be in resale-able condition. ALL RETURN REQUESTS MUST BE SUBMITTED TO US PRIOR TO RETURN. We will then provide you with the return address and will promptly credit your original form of payment upon receipt of the returned and undamaged items. Please ship them back using a trackable service such as UPS, Fed Ex, or Priority Mail so that we both will have the tracking number and know when items are received back. Please e-mail us if you wish to make a return and state the specific reason.
WARRANTY RETURNS: Gold Rush Trading Post sells only products made by reputable manufacturers who provide warranty protection on their products. Warranty information comes directly from the manufacturer and is either printed on the product package or is included as a separate attachment inside the package. Please keep all warranty information you received with your purchase. Sorry, but Gold Rush Trading Post is not a warranty return location and cannot make repairs, but you can easily obtain help with warranties by contacting the manufacturers directly.
For fastest service, please place your order over our secure website. Doing so provides a computer-generated detailed receipt that is immediately e-mailed to you. You will need this detailed receipt to validate product warranties. Please do not hesitate to e-mail us with your questions or comments.
Gold Rush Trading Post
PO Box 751
Dallas, Oregon 97338
We are an online store only.
CREDIT CARD PURCHASES: You may securely place orders online using your personal debit card, Visa, MasterCard or Discover card or PayPal account by simply using the shopping cart feature. Once your order is placed via our website, you will receive an automatic e-mail from Gold Rush Trading Post confirming the order. Please note that a hold may be placed on your funds by your financial institution at the time you place your order. Since we generally do not charge our customers' credit card until your order actually ships, you may also see a "release" of the same amount back into your account (done by your financial institution) if we do not charge your card within 24-48 hours. Please contact your financial institution for more information on these "holds" and "releases." Gold Rush Trading Post is NOT responsible for placing or removing holds on your funds. We ONLY charge you once, which is generally when your order ships. We never have access to your full credit card number that you enter when placing an order through our website, and we do not keep your credit card information on file.
If you cancel or change your order after it has shipped, please know that your card would have already been charged. Please return cancelled merchandise to us and we will refund your purchase price (minus any shipping costs you paid) back to your original form of payment within 7 days of receipt of returned merchandise (see 30-day Money Back Guarantee). If you add to your order after it ships, additional shipping charges may incur to cover the cost of sending the additional items you request.
MAIL ORDERS: If you would rather mail a money order (NO personal checks) instead of placing your order online with a credit card or PayPal, download an Order Form here.
OUT OF STOCK: If an item is out of stock, we will e-mail you as soon as we know about it, so you can decide to either wait for the product to come back in stock, accept a replacement product, or delete that item from your order.
LEGAL NOTICES: You must be at least 18 years of age to purchase products from Gold Rush Trading Post. All orders placed on this website are certified by the buyer to be made by persons at least 18 years of age and in compliance with local and state laws. By using this website and/or placing an order, you are agreeing to the policies on this page. Gold Rush Trading Post makes no guarantee either expressed or implied, as to any matter not expressly provided herein, including without limitation, the condition, quality, design, or fitness of the product for use or any particular purpose. Items confiscated by customs or police are not the responsibility of Gold Rush Trading Post. By accepting the products sold on this website, purchaser agrees to hold Gold Rush Trading Post blameless and without liability to purchaser or any person whatsoever for any claim, loss, damage, or expense arising from handling, use, display, or storage of the products.
Every attempt has been made to accurately describe and represent the products on this website. Due to variations in natural materials, there may be differences from time to time between what the photos depict and what you actually receive. We rely on information supplied to us by the manufacturers and cannot be responsible for errors in manufacturers' information.
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