Orders are shipped via UPS Ground or USPS Priority Mail to street addresses in the continental USA within 2-10 business days of receipt of order. Shipping times vary depending on items ordered and seasonal demand. Generally, November and December and February through April are peak months for gold mining equipment purchases, therefore, due to increased demand, shipping times may take longer than expected.
Immediately after placing your order, you will receive an Order Confirmation email. As soon as your order ships, you will receive another email containing your tracking number. Please be sure the email you provide when ordering is correct so that you receive these important notifications promptly. If you do not receive these emails, CHECK YOUR SPAM FOLDER because emails do end up there by mistake. Minimum order is $60.
SHIPPING COSTS ARE CALCULATED ON DOLLAR AMOUNT OF YOUR ORDER:
$60.00 - $99.99 = $11.95 flat fee
$100.00 - $199.99 = $13.95 flat fee
$200.00 - $349.99 = $15.95 flat fee
$350.00 or more = FREE SHIPPING!
Please double-check that your address, phone number, and email are entered correctly on orders because UPS will charge at least $12 to make a correction in delivery. Customers are responsible for extra charges due to errors you made on your order. Orders shipping to Alaska and Hawaii require an additional charge on top of those listed above and do not qualify for free shipping offers. Large trommels also do not qualify for free shipping. We will calculate shipping charges to Alaska and Hawaii and get your approval before your order is processed. UPS does not deliver to all parts of Alaska and Hawaii, therefore, Priority Mail will be utilized in those states for an additional charge. We do not ship most items outside of the USA - except for the Desert Fox Spiral Gold Panner, Pro Camel Spiral Gold Panner, Mountain Goat Trommel, Gold Cube, and Gold Banker. Email us with your full shipping address to get an International Express Mail quote for these items only.
Policies and Returns
In most cases, the manufacturers and suppliers of gold prospecting supplies and equipment will not accept returns, therefore, as a general rule, we cannot either. However, on a case-by-case basis will do everything we can to accommodate your request for a return/refund if you are unsatisfied. For merchandise that involves "buyer remorse" or changing your mind, or other non-defective or non-damaged reasons for return, your merchandise must be in brand new, unused, and resale-able condition. ALL RETURN REQUESTS MUST BE SUBMITTED TO US AND APPROVED PRIOR TO RETURN. A 15% restocking fee is required for all accepted, non-defective returns. Please e-mail us if you wish to make a return and state the specific reason. Shipping costs are not refundable. If you received free shipping on your order and then were approved to return that merchandise, the cost of the original shipping to you will be deducted from your refund. Thanks for your understanding.
RETURNS of Defective Merchandise Within 10 Days of Receipt
Merchandise you received that involves manufacturer-related product defects related to design or construction may be returned for refund or replacement if we are notified within 10 days of when you receive your order. ALL RETURN REQUESTS REQUIRE APPROVAL PRIOR TO RETURN. Please e-mail us and describe exactly the specific defect or damage. We will make arrangements to replace your damaged/defective merchandise or direct you to the manufacturer in case of warranty returns.
Gold Rush Trading Post sells only products made by reputable manufacturers who provide warranty protection on their products. Warranty information comes directly from the manufacturer and is either printed on the product package or is included as a separate attachment inside the package. Please keep all warranty information you received with your purchase. Sorry, but Gold Rush Trading Post is not a warranty return location and does not make repairs, but you can easily obtain help with warranties by contacting the manufacturers directly.
CONTACT US For fastest service, please place your order over our secure website. Doing so provides a computer-generated detailed receipt that is immediately e-mailed to you. You will need this detailed receipt to validate product warranties. Please do not hesitate to e-mail us with your questions or comments.
Gold Rush Trading Post
PO Box 751
Dallas, Oregon 97338
We are an online store only.
CREDIT CARD PURCHASES
You may securely place orders online using your personal debit card, Visa, MasterCard or Discover card or PayPal account by simply using the shopping cart feature. Once your order is placed via our website, you will receive an automatic e-mail from Gold Rush Trading Post confirming the order. Please note that a hold may be placed on your funds by your financial institution at the time you place your order. Since we generally do not charge our customers' credit card until your order actually ships, you may also see a "release" of the same amount back into your account (done by your financial institution) if we do not charge your card within 24-48 hours. Please contact your financial institution for more information on these "holds" and "releases." Gold Rush Trading Post is NOT responsible for placing or removing holds on your funds. We ONLY charge you once, which is generally when your order ships.
OUT OF STOCK
If an item is out of stock, we will e-mail you as soon as we know about it, so you can decide to either wait for the product to come back in stock, accept a replacement product, or delete that item from your order.
You must be at least 18 years of age to purchase products from Gold Rush Trading Post. Woodman's Pal machetes and knives by nature are sharp and potentially dangerous. Gold Rush Trading Post products are intended and sold for legitimate recreational and sporting purposes only. The purchase, use, and ownership of certain types of knives are subject to a wide variety of local laws and regulations. It is impossible for Gold Rush Trading Post to be aware of every restriction in every location in which our products may be sold or shipped. It is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area. You, and not Gold Rush Trading Post, are solely responsible for any claims resulting from violation of these laws and or regulations.
All orders placed on this website are certified by the buyer to be made by persons at least 18 years of age and in compliance with local and state laws. Gold Rush Trading Post makes no guarantee either expressed or implied, as to any matter not expressly provided herein, including without limitation, the condition, quality, design, or fitness of the product for use or any particular purpose. Items confiscated by customs or police are not the responsibility of Gold Rush Trading Post. By accepting the products sold on this website, purchaser agrees to hold Gold Rush Trading Post blameless and without liability to purchaser or any person whatsoever for any claim, loss, damage, or expense arising from handling, use, display, or storage of the products.
Every attempt has been made to accurately describe and represent the products on this website. Due to variations in natural materials, there may be differences from time to time between what the photos depict and what you actually receive. We rely on information supplied to us by the manufacturers and cannot be responsible for errors in manufacturers' information.
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